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Common FortiClient SSL VPN errors
I get this error when it attempts to connect:. Unable to logon to the server. Your username or password may not be properly configured for this connection. In fact it is happening with two different accounts, both of which worked previously.
Discovered that the problem was that I had special characters in my password. There was never any indication that special characters were not permitted, but sure enough, when I reset the password to something alphanumeric, it works. As the error states itself the most common problem is that either the username or the password isn't matching the one of the device.
I also experienced this issue, after a lot of trying I found out that the cause was that the user had a pending change of password in the domain. After changing the password unchecking the user must change the password on next login it worked fine again.
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Asked 6 years, 9 months ago. Active 1 year, 7 months ago. Viewed k times. I get this error when it attempts to connect: Unable to logon to the server. We have tried it on two external Windows systems now, and get the same error on both systems. Did you reset the password for the user? Do the server logs give any hint?Your connection will be fully encrypted and all traffic will be sent over the secure tunnel. It also supports FortiToken, 2-factor authentication.
Create new VPN connection. Provide the connection name and server address. Connect VPN. Sign in with your credentials.
Once that is verified, the VPN should change the status to "connected". After installing, this application tells you to create a new VPN connection with "Forticlient" as the provider. This step goes fine but when you attempt to connect to that VPN connection, it just continues to ask for your login information. I'll keep troubleshooting it to see what the cause is but that's pretty difficult because there are no error messages at the connection screen and the events logged in the Event Viewer are only giving "Error Code 0," which isn't much help.
At the moment, this app appears pretty useless. I want to like this client but it's extremely unreliable and full of bugs. I've been using the desktop client for a long time. Today I switched. I also like that it seems to have less of a footprint.
The forticlient doesn't appear to launch at windows startup. It was an easy setup. Followed the instructions they provided after install and it worked the first time. They advertise it only does SSL-VPN right now, so it doesn't deserve low stars because it doesn't have all the features of the desktop client. For what its advertised as, it does its job.
Many complain that it doesn't work with self-signed certificates. It does. Read the instructions. You have to add "? Works Perfectly so far. Works with win32 Forticlient. I have tried many different combinations for the URL. I cant seem to get it working with DUO and self signed cert.This problem appears to be affecting FortiClient version 5.
Install WAN miniport repair tool 2. Restart computer 3. Run Install WAN miniport installer tool 4. Restart computer and test VPN access. There were no Miniports installed on the computer. These ports are often used for different adapters different VPN clients. If the Miniports are not visible, they will have to be reinstalled. Download devcon. This is a utility from Microsoft. You will probably need to reinstall your VPN client software or hardware driver that was not functioning before.
This will reinitialize binding to the Miniports. Reboot the computer.
Windows will detect the devices are missing and reinstall it automatically, likely transparently. Check device manager to make sure they are back in there.
Once the PC boots up check the fortissl adapter, it may say device missing still. You should now see an ISDN adapter in the list. If not, check the fortissl adapter, it may say device missing. If some of those services are not running, please start them and then test the sslvpn connection. Reboot the PC, Windows will detect the devices are missing and reinstall it automatically, likely transparently.
Once the PC boots up again check the fortissl adapter, it may say device missing still. Once the PC boots up again, test the sslvpn connection. It appears the FortiClient engineering staff may have finally resolved this pesky problem.
We have been testing the per-production release 5.Join us now! Forgot Your Password? Forgot your Username? Haven't received registration validation E-mail? User Control Panel Log out. Forums Posts Latest Posts. View More.
Recent Blog Posts. Recent Photos. View More Photo Galleries. Unread PMs. Forum Themes Elegant Mobile. Essentials Only Full Version. New Member. I've read the forums, but nothing works. Also, the admin hasn't really been helpful, since they will only say "update your computer.
Other users have taken theirs to a technician" They asked me to use a VPN SSL connection, they gave me the remote gateway address, told me to save the login data and that's basically it. So I did what they told me to, I updated all that I could, and the QuickTime player is the only software I couldn't update. I'm not sure if it has anything to do, but it's an issue shown in the Vulnerability analysis in the FortiClient console.
Any ideas? FortiClientVPN. Hi Pattu For me each time I had the code, it was a problem with bad account or bad password. Maybe you have to check the conection parameters on your fortigate. You have to change the TLS configuration for the -5 code.Join us now! Forgot Your Password? Forgot your Username? Haven't received registration validation E-mail? User Control Panel Log out.
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Johan Persson. New Member. Issues installing Forticlient in WIndows 10 Hi Service 'FortiShield' FortiShield failed to start. Verify that you have sufficient privileges to start system services. Gold Member. Unfortunately this did not make any difference. I have redownloaded the file, checked the unblock checkbox and I run it using run as administrator. Same problem here. With version FortiClient 5.
I can confirm what anyresearch is saying.Ok, Windows Server R2 is 64bit only so if the Windows 7 client is 32bit the profile may not being applied correctly. When you can try creating the VPN connection manually this would rule out the CMAK profile if it don't work or prove the profile is the problem if it does work.
I had a similar issue on a Windows 10 machine. The only way I could resolve it was to totally uninstall FortiClient and then do a fresh install. After that the vpn connected without an issue. Same issue here.
We are on client 6. Good luck! Any chance your firewall on that Windows PC is set to block it? Maybe try turning off the firewall on the machine that is having the trouble just to rule it out. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks. Thanks Moshe. We found 10 helpful replies in similar discussions:. Fast Answers! Was this helpful?
Silent Blue Sep 19, See all 10 answers. Popular Topics in General Networking. Which of the following retains the information it's storing when the system power is turned off?
Scott Jun 21, at UTC. Btw its new client so far manage to connect to this firewall only from same client running on Win 7 pro.Join us now!
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Essentials Only Full Version. New Member. Using the latest version client and firewall. Anyone resolved this? Attached Image s. Bronze Member. Try to disable TLS 1. Did you solve the problem?
But that did not solve the problem. Any further suggestions? Yes, I'm using version 6. I also tried to reinstall the FortiClient without luck.